Privacy Policy - Kindred Signal

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

Fill out our contact forms or inquiry submissions
Subscribe to our newsletter or marketing communications
Request information about our services
Participate in surveys or feedback requests
Communicate with us via email or other channels

This information may include your name, email address, company name, phone number, job title, and any other details you choose to provide in your messages or forms.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

IP address and geographic location
Browser type and version
Operating system and device information
Pages visited and time spent on each page
Referring website or source of traffic
Date and time of your visit

We collect this information through cookies and similar tracking technologies. For more details, please review our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery and Communication

To respond to your inquiries, provide information about our services, process your requests, and maintain our business relationship with you.

Website Improvement

To analyze how visitors use our website, identify areas for improvement, optimize user experience, and develop new features or content.

Marketing and Communications

To send you marketing communications, newsletters, and updates about our services that we believe may interest you (with your consent where required).

Legal Compliance and Protection

To comply with legal obligations, enforce our terms and conditions, protect our rights and property, and prevent fraud or misuse of our services.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: When you have given explicit consent for specific processing activities
Contractual necessity: When processing is necessary to fulfill our services to you
Legitimate interests: When we have a legitimate business interest that doesn't override your privacy rights
Legal obligation: When we must process data to comply with legal requirements

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We work with trusted third-party service providers who assist us with website hosting, analytics, email delivery, and other business operations. These providers are contractually obligated to protect your data and use it only for specified purposes.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Legal Requirements: We may disclose your information if required by law, legal process, or government request, or to protect our rights, property, or safety.
With Your Consent: We may share your information with other parties when you have given explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS protocols
Secure storage systems with access controls
Regular security assessments and updates
Employee training on data protection practices
Incident response procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on:

The nature of the information and why we collected it
Our ongoing relationship with you
Legal, regulatory, or contractual obligations
Our legitimate business interests

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access

Request a copy of the personal information we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete personal information.

Right to Erasure

Request deletion of your personal information in certain circumstances.

Right to Restrict Processing

Request that we limit how we use your personal information.

Right to Data Portability

Request transfer of your information to another service provider.

Right to Object

Object to certain types of processing, including direct marketing.

Right to Withdraw Consent

Withdraw your consent at any time where we rely on consent as the legal basis.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Kindred Signal
89 Collins Street, Level 14
Melbourne VIC 3000
Australia

Phone: +61 3 8592 4716
Email: [email protected]

Or use our contact form for inquiries.

Complaints and Supervisory Authority

If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with your local data protection authority. In Australia, this is the Office of the Australian Information Commissioner (OAIC).